Privacy Policy (PDPA)

Absolute AV Pte Ltd

At Absolute AV Pte Ltd (“Absolute AV”, “we”, “our”, or “us”), we are committed to safeguarding your personal data in accordance with the Personal Data Protection Act 2012 of Singapore (“PDPA”).

This Privacy Policy explains how we collect, use, disclose, process, and protect your personal data when you interact with us through our website, ecommerce platforms, and services.

  1. Definition of Personal Data

“Personal Data” refers to any data, whether true or not, about an individual who can be identified:

  • from that data; or
  • from that data together with other information to which we have or are likely to have access.
  1. Collection of Personal Data

We may collect personal data from you or your authorised representatives through various channels, including but not limited to:

  • When you purchase or enquire about our products and services
  • When you submit forms via our website or ecommerce platform
  • When you contact us via email, phone, or online forms
  • When you subscribe to newsletters or marketing communications
  • When you participate in promotions, surveys, or events
  • When you request quotations, proposals, or technical support
  • When you enter into contracts or service agreements with us
  • When you interact with our website (including via cookies and analytics tools)
  • When we receive your data from business partners, vendors, or referrals

Where you provide personal data of third parties, you represent that you have obtained their consent.

  1. Purpose of Collection, Use and Disclosure

We may collect, use, and disclose your personal data for the following purposes:

Service & Business Operations

  • Processing orders, payments, and deliveries
  • Providing AV solutions, installations, and maintenance services
  • Managing customer accounts and support requests
  • Performing billing, invoicing, and collections

Communication & Marketing

  • Sending service updates, quotations, and project communications
  • Providing marketing materials, promotions, and product updates
  • Conducting customer satisfaction surveys and feedback collection

Operational & Compliance

  • Internal record keeping and administrative purposes
  • Compliance with legal and regulatory obligations
  • Risk management, fraud prevention, and security
  1. Disclosure of Personal Data

We do not sell or trade your personal data. However, we may disclose your data to:

  1. Service Providers
  • IT vendors, system integrators, and cloud service providers
  • Logistics, delivery, and installation partners
  • Professional advisers (legal, financial, auditors)

All third parties are required to maintain confidentiality and comply with PDPA obligations.

  1. Business Transfers

In the event of mergers, acquisitions, or restructuring, personal data may be transferred as part of business assets.

  1. Legal Requirements

Where required by law, regulation, or authorities (e.g., government agencies, law enforcement).

  1. Protection & Security

To prevent fraud, protect rights, or ensure safety of individuals and organisations.

  1. Consent

By engaging with us, submitting your information, or using our website/services, you are deemed to have consented to the collection, use, and disclosure of your personal data as outlined in this Policy.

  1. Withdrawal of Consent

You may withdraw your consent at any time by contacting us in writing.

Please note that withdrawal may affect our ability to:

  • Provide products or services
  • Fulfil contractual obligations
  1. Access and Correction of Personal Data

You may request to:

  • Access your personal data
  • Correct or update your personal data

Requests should be submitted in writing to our Data Protection Officer.
A reasonable administrative fee may apply.

  1. Data Retention

We retain personal data only for as long as necessary:

  • To fulfil the purposes outlined in this Policy
  • For legal, regulatory, and business requirements

After which, data will be securely deleted or anonymised.

  1. Protection of Personal Data

We implement reasonable security measures including:

  • Access controls and authentication
  • Secure servers and encryption where applicable
  • Internal data protection policies and staff training

However, no transmission over the internet is completely secure, and we cannot guarantee absolute security.

  1. Cookies and Website Tracking

Our website may use cookies and analytics tools to:

  • Enhance user experience
  • Track website usage and performance
  • Improve our services

You may disable cookies via your browser settings, though this may affect functionality.

  1. Third-Party Websites

Our website may contain links to third-party websites.
We are not responsible for their privacy practices and encourage you to review their policies separately.

  1. IP Address & Usage Data

We may collect:

  • IP addresses
  • Browser type
  • Access times and pages visited

This information is used for:

  • System administration
  • Analytics and performance improvements
  1. Data Protection Officer (DPO)

For any enquiries, requests, or complaints regarding personal data, please contact:

Data Protection Officer
Absolute AV Pte Ltd
Email: contactus@absoluteav.sg

  1. Updates to this Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in legal requirements
  • Business or operational changes

Updates will be published on our website. Continued use of our services constitutes acceptance of the updated policy.

  1. Governing Law

This Policy shall be governed by and construed in accordance with the laws of Singapore.